BTSS – Brea Technical Support Services

About Us:
– BTSS serve the U.S. local service.
– You just produce and sell products, and we are responsible for completing the local after-sales service in the United States, return repairs and other processes.
– Fast, high quality, low cost……

Our Mission
A – After-sales service
a.1 Provide telephone voice guidance services for products
a.2 Product warranty
a.3 Onsite installation and commissioning
B – Product return service
b.1 Receiving returns (customers can directly return the goods to us)
b.2 Inspection of returned goods (availability, appearance, accessories, packaging, etc.)
b.3 Repackage in accordance with the new product standard.
b.4 Certification and repackaging according to the standards of refurbished products.
b.5 Repair the damaged product, or send its (main or all) parts collectively back to the designated location (U.S. or overseas)
C – Local extension services for sellers
c.1 Product recall service
c.2 Product repackaging
c.3 New post or relabel
c.4 Software update
D – Manufacturer Service
d.1 Safety test (IEC/EMC/FCC/FDA/UL)
d.2 Remote on-site remote operation under video and voice guidance
d.3 Provide workplaces and related equipment for manufacturers’ personnel in the United States
d.4 Provide on-site installation services for customers
d.5 Provide engineering installation and services for large mechanical and electronic equipment.

Contact Us
+1(909)979-9801
btss@surnic.com
480 Apollostreet Ste D. Brea CA 92821
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